Staten Island Mall FAQs
GENERAL INFORMATION
Staten Island Mall’s hours are Monday–Saturday from 10AM–8PM and Sunday from 11AM–6PM.
The phone number for Staten Island Mall is 718.568.0927.
Staten Island Mall’s address is 2655 Richmond Ave., Staten Island, NY 10304.
Yes, Staten Island Mall supports mall walkers, as our property is open one hour prior to advertised opening and walkers are welcome to enter by East Pacific restaurant between Macy’s and JCPenney.
You can find job openings for Staten Island Mall by visiting www.statenislandmall.com/en/jobs/.
Yes, pets are allowed at Staten Island Mall, but we ask that you clean up after your pet.
Yes, backpacks are allowed at Staten Island Mall.
The parental guidance policy at Staten Island Mall is that children should be accompanied by an adult.
The smoking policy at Staten Island Mall is no smoking within 50 feet of the building (per NYC law).
No, scavenger hunts are not allowed at Staten Island Mall.
Yes, you can find information about local hotels and the surrounding area by visiting the Staten Island Chamber of Commerce’s consumer guide: https://web.sichamber.com/atlas/directory/category/hotels,-motels,-bed-&-breakfasts.
Yes, information about local attractions near Staten Island Mall can be found on the Staten Island Chamber of Commerce website under int he consumer guide under Entertainment: https://www.sichamber.com/cg2025.
RESTROOMS & LOUNGES
The restrooms at Staten Island Mall are located on the upper level in the Primark wing past Metro Mart, in the food district, and inside all major department stores.
The family restrooms at Staten Island Mall are located on the upper level in the food district, past Dave & Buster’s; please request access by calling 718.494.8602.
Yes, there is a place dedicated to nursing at Staten Island Mall in the family restroom in the Food District near Dave & Buster’s; please call Security for access at 718.494.8602.
The general sitting areas at Staten Island Mall consist of benches that can be found throughout the mall.
SERVICES
Yes, Staten Island Mall has a children’s play area called Go Playland, which is located on the upper level near JCPenney, where kids can play all day for a fee.
Yes, there are children’s activities at Staten Island Mall at Go Playland, located on the upper level near JCPenney, where kids can play all day for a fee.
No, there are not any designated drop-off or pick-up locations for ride share at Staten Island Mall.
Yes, there is a movie theatre at Staten Island Mall; AMC can be reached at 718.285.7529 or https://www.amctheatres.com/movie-theatres/new-york-city/amc-dine-in-staten-island-11.
Yes, there is a farmers market at Staten Island Mall called the Staten Island Mall Greenmarket, which is open June–November on Saturdays from 8AM to 2PM and is located in the commuter lot behind Macy’s on Marsh Ave. and Ring Road; more info can be found at t https://www.grownyc.org/greenmarket/staten-island/si-mall.
No, there is not a dog park at Staten Island Mall.
No, there is not a carousel at Staten Island Mall.
No, there are not electric scooters at Staten Island Mall.
Yes, there are massage chairs at Staten Island Mall which can be found in both the JCPenney and Primark wings.
Yes, gift wrapping services are available at Staten Island Mall only in December near Lovesac.
The transportation schedules for Staten Island Mall are located at https://www.mta.info/schedules/bus/si.
No, there are no shuttle services available at Staten Island Mall.
No, Staten Island Mall does not offer jump starts.
The lost vehicle protocol at Staten Island Mall is to call mall security at 718.494.8602.
The towing protocol at Staten Island Mall is to call mall security at 718.494.8602.
No, Staten Island Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travels at Staten Island Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Staten Island Mall at Applebee’s, Tommy’s Tavern & Tap, Shake Shack, and Chipotle.
Yes, Staten Island Mall has options for group dining at Applebee’s, The Mighty Crab, East Pacific, Dave & Buster’s, and Tommy’s Tavern.
PARKING & VALET
Yes, there is local parking at Staten Island Mall, and it’s free to park in any lot.
No, valet parking is not available at Staten Island Mall.
Yes, there are electric car charging stations in the Staten Island Mall parking lots located across from Shake Shack and Krispy Kreme, on the Richmond Ave. side of the property.
No, there is not preferred family parking at Staten Island Mall.
SECURITY
You can contact mall security at Staten Island Mall by calling 718.494.8602; they are located on the upper level, Primark wing, near the restrooms.
The lost and found at Staten Island Mall can be reached by contacting Mall Security at 718.494.8602.
Yes, Staten Island Mall offers safety escorts when available; please call 718.494.8602.
Yes, Staten Island Mall offers police assistance; please dial 911 or call mall security at 718.494.8602.
To request medical assistance at Staten Island Mall, please call Mall Security at 718.494.8602.
Yes, Staten Island Mall has a K-9/gun sniffing program, and you will occasionally see our K9 Lena on duty in the mall with her handler.
AMENITIES
No, wheelchairs and/or electric wheelchairs are not available to rent at Staten Island Mall.
Yes, strollers are available to rent at Staten Island Mall, as stroller vending is available inside the East Pacific and Unisex Salon entrances.
The elevators at Staten Island Mall are located in the center court, the food district behind Dave & Buster’s, inside Macy’s, and inside JCPenney.
No, charging stations are not available at Staten Island Mall.
The ATMs at Staten Island Mall are located next to Sarku Japan in the Food District or Santander Bank across from AMC Theatre.
No, there is not a FedEx, UPS, or USPS drop off at Staten Island Mall.
No, there are not bike racks at Staten Island Mall.
MALL FEEDBACK
Staten Island Mall’s Mall Management office is located on the lower level, near Starbucks.
You can submit feedback about Staten Island Mall to statenislandadmin@ggp.com.